Privacy policy - Toplevelcontentwriting

We, Toplevelcontentwriting, are committed to protecting the privacy and security of your personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website https://toplevelcontentwriting.com/ and services, including content writing, copywriting, and blog writing.

1. Information We Collect
We may collect the following types of personal data when you interact with our website or services:
– Personal Information: Name, email address, phone number, and billing details provided when you contact us, place an order, or subscribe to our newsletter.
– Sensitive Personal Data: Financial information (e.g., bank account or credit/debit card details) for payment processing, if applicable.
– Usage Data: IP address, browser type, device information, and website usage patterns collected via cookies and analytics tools (e.g., Google Analytics).
– Content Provided: Information or documents you share for content writing or copywriting services.
We collect this data only with your explicit consent, except where required by law.

2. How We Use Your Information
Your personal data is used for the following purposes:
– To provide and deliver our services, including creating content as per your requirements.
– To process payments and issue invoices.
– To communicate with you regarding service updates, inquiries, or promotional offers (with your consent).
– To analyze website usage and improve our services using tools like Google Analytics.
– To comply with legal obligations, such as tax reporting or responding to lawful requests from government authorities.

3. Consent and Your Rights
By using our website or services, you consent to the collection and use of your personal data as outlined in this policy. Under the DPDPA, you have the following rights:
– Access: Request details of the personal data we hold about you.
– Correction: Request correction of inaccurate data.
– Erasure: Request deletion of your data, subject to legal obligations.
– Opt-Out: Withdraw consent for data processing or marketing communications.
To exercise these rights, contact our Grievance Officer (details below).

4. Data Sharing and Disclosure
We do not share your personal data with third parties except:
– With trusted service providers (e.g., payment processors, cloud storage) who adhere to strict confidentiality agreements.
– When required by law, such as in response to a court order or government request.
– With your explicit consent for specific purposes (e.g., sharing with a marketing partner).
We may transfer data outside India, but only with adequate safeguards as per DPDPA requirements.

5. Data Security
We implement reasonable security practices, including:
– Encryption for sensitive data transmission (e.g., SSL/TLS).
– Secure storage with access restricted to authorized personnel.
– Regular security audits and updates to protect against unauthorized access.
Despite these measures, no online system is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking
Our website uses cookies to enhance user experience and track usage. You can manage cookie preferences via our cookie consent banner.

7. Data Retention
We retain personal data only as long as necessary for the purpose it was collected or as required by law. For example:
– Client data for service delivery is retained for 5 years post-service completion.
– Financial data is retained for 7 years as per tax laws.
Data no longer needed is securely deleted or anonymized.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and you should review their policies before sharing data.

9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Your continued use of our website constitutes acceptance of the revised policy.

10. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, India.